Team Management

Effective team collaboration is essential for managing customer feedback. FeatureVote provides robust team management tools to coordinate your response to community input.

Team Workspace Overview

Your team workspace serves as the central hub for:

• Feature board management - Control your public-facing feedback collection
• Team collaboration - Work together on feature evaluation and responses
• Customer communication - Coordinate responses to community feedback
• Development planning - Use feedback data for roadmap decisions

Adding Team Members

Invitation Process

Invite colleagues to join your workspace:

1. Navigate to team settings
2. Click "Invite Member"
3. Enter email address
4. Select appropriate role
5. Add personal message (optional)
6. Send invitation

Invitation Management

Track and manage pending invitations:

• View pending invitations - See who has been invited
• Resend invitations - For unreceived emails
• Cancel invitations - Remove pending invites
• Set expiration - Invitations expire after 7 days

Team Roles and Permissions

Owner

Full administrative control:

• All feature management - Create, edit, delete any feature
• Team management - Invite, remove, and modify team members
• Board settings - Configure visibility and workspace settings
• Billing access - Manage subscription and payment information
• Data export - Download feedback and analytics data

Admin

Comprehensive feature and team management:

• Feature management - Create, edit, and organize features
• Team member management - Invite and manage most team roles
• Customer communication - Respond to feedback and submissions
• Status updates - Update feature development progress
• Limited settings access - Some board configuration options

Member

Core collaboration capabilities:

• View all features - Access complete feature board
• Comment and respond - Engage with customer feedback
• Status updates - Update features they are assigned to
• Team communication - Participate in internal discussions
• Read-only settings - View but not modify board configuration

Collaboration Features

Internal Communication

Coordinate team responses:

• Feature comments - Internal notes on specific features
• Status coordination - Align on development progress
• Assignment tracking - Know who is handling what
• Decision documentation - Record choices and reasoning

Workflow Management

Streamline team processes:

• Feature assignment - Designate responsible team members
• Review workflows - Establish approval processes
• Response templates - Standardize customer communication
• Status conventions - Consistent progress indicators

Managing Team Members

Updating Roles

Modify team member permissions:

1. Go to team settings
2. Find the team member
3. Click role dropdown
4. Select new role
5. Confirm changes

Removing Team Members

When team members leave:

1. Access team settings
2. Locate the departing member
3. Click "Remove from team"
4. Confirm removal
5. Reassign their features if necessary

Team Communication Best Practices

Response Coordination

Ensure consistent customer communication:

• Designate primary responders for different feature types
• Review responses before publishing when possible
• Maintain consistent tone across team members
• Share response templates for common situations

Internal Documentation

Keep team aligned:

• Document decisions on feature priorities
• Share development timelines with relevant team members
• Maintain feature notes for context and history
• Regular team check-ins on feedback management

Security and Access Control

Account Security

Protect your workspace:

• Strong passwords required for all team members
• Two-factor authentication recommended for admins and owners
• Regular access review - Remove inactive team members
• Role principle - Grant minimum necessary permissions

Data Protection

Safeguard customer information:

• Limited data access based on role requirements
• Secure sharing of sensitive feedback
• Privacy compliance in customer communications
• Data retention policies for customer information

Best Practices

Team Size Management

Optimize collaboration:

• Small core team for day-to-day management
• Clear responsibilities to avoid overlap
• Regular communication about feature decisions
• Scalable processes as your feedback volume grows

Onboarding New Members

Set up new team members for success:

• Workspace orientation - Show key features and workflows
• Role explanation - Clarify permissions and responsibilities
• Documentation access - Share team processes and guidelines
• Gradual responsibility - Start with observation, then participation